Returns & Exchanges
Our Refund Policy
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased. Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Our Exchange Policy
Timeframe: How many days a customer has to initiate an exchange (e.g., 30, 60 days).
Product Condition: Items usually must be unworn, unused, with original tags and packaging.
Eligible Items: Specifies what can be exchanged (e.g., not final sale).
Exchange Types: Swapping for a different size/color, or a completely different product (often of equal value).
Process: Step-by-step instructions for starting an exchange (online portal, in-store).
Costs: Details on who pays for shipping or if it's free.
What You Get: Store credit, a different item, or potential price adjustments.